Job Category: Hotels & Resorts
Job Type: Full Time
Location – City: Charleston
Location – State: South Carolina
Charleston, SC
Full-time | $150,000–$190,000 base + incentive compensation
About the Role
We’re seeking a polished, entrepreneurial General Manager to lead a luxury boutique hotel known for thoughtful hospitality, strong design sensibility, and a highly personal guest experience. This role requires a leader who can move comfortably between strategy and floor presence—someone who understands owners, guests, teams, reputation, and financial performance.
This is an ideal opportunity for a hotel leader who thrives in an intimate, high-touch environment where every detail matters and brand experience is built one guest interaction at a time.
Key Areas of Ownership
Property Leadership & Brand Stewardship
- Lead day-to-day hotel operations while protecting the character, standards, and positioning of the brand
- Serve as the primary on-site leader for ownership, guests, department heads, and external partners
- Ensure the property experience feels refined, warm, consistent, and aligned with luxury expectations
Financial & Commercial Performance
- Own property-level performance across rooms, F&B, events, guest satisfaction, labor, expenses, and profitability
- Partner with revenue management, sales, marketing, and ownership to support rate strategy and demand generation
- Review reporting and KPIs to drive informed decisions around staffing, pricing, service, and investment priorities
Team Leadership & Culture
- Recruit, retain, and develop leaders across front office, housekeeping, F&B, engineering, sales, and guest services
- Build a culture of accountability, hospitality, communication, and pride in the details
- Lead through visible presence, coaching, standards, and calm problem-solving
Guest Experience & Reputation Management
- Maintain a pulse on guest feedback, online reputation, service recovery, and VIP expectations
- Ensure high-touch moments are delivered consistently across the guest journey
- Represent the hotel within the local community, luxury travel market, and strategic partnership ecosystem
What You Bring
- 10+ years of progressive hotel leadership experience, including GM, Hotel Manager, Resort Manager, or senior operations leadership experience
- Luxury, boutique, lifestyle, resort, or private club experience strongly preferred
- Strong command of hotel financials, labor planning, revenue strategy, guest experience, and department leadership
- Proven ability to partner with ownership and lead in an entrepreneurial or independent brand environment
- Strong community presence, polish, emotional intelligence, and service instincts
- Bachelor’s degree preferred; hospitality management background or luxury brand experience a plus
What We Offer
- Competitive salary range of $150K–$190K DOE
- Incentive compensation tied to performance
- Medical, dental, and vision benefits
- PTO, paid holidays, and executive-level flexibility
- Hotel, dining, travel, and brand-related perks
- Opportunity to lead a distinctive luxury property with strong reputation and growth potential